These are the terms and conditions by which we supply our products to you. Please read them carefully. Please let us know if you think there might be a mistake in these terms.

We are Conquer Fear Clothing Limited, a company incorporated and registered in England and Wales under company number 13444891, registered at Office 1636, 321-323 High Road, Chadwell Heath, RM6 6AX.

When you shop with us (or access our services, apps and websites (our "Websites")), these terms apply. They're essential for both of us as they set out what we expect from each other and give you helpful information.

How you can place an order

Orders are placed through our website. Once you have added the product(s) you would like to your shopping cart, you will go through our checkout procedure, where you will be requested to enter your contact details, delivery and billing information.

Please double check all of the details (such as the product(s), size(s) and delivery address) before completing the checkout procedure and placing your order.

Acceptance of your order

Your order constitutes an offer from you to us to buy the product(s) in your shopping cart. After you have placed an order, you will receive an email from us confirming that we have received it.

Our acceptance of your order occurs when we email you to confirm we have dispatched your product(s). At this point, a contract between you and us comes into force. When we acknowledge your order, we will also confirm your order number. Please quote this number if you need to contact us about your order.

Restrictions on placing orders

To order our products, you must be at least 18 years old and authorised to use the payment method to pay for the products you order.

If we cannot fulfill your order or want to cancel the order

Although unlikely, there may be situations where we cannot fulfill your order. Reasons may include but are not limited to: stock unavailability, inability to verify your billing information, inability to deliver to your country or an error in the pricing or description of the product. We will let you know about these or any other eventualities by email, and you will not be charged for the product(s).

We provide our products for your personal use only. We may cancel an order if we notice something unusual or suspect that our products are being exploited for any commercial, business or re-sale purpose. If this happens and you think we've made a mistake, please contact us.

We may have to suspend the supply of a product to you to deal with technical problems or make minor technical changes: e.g., update the product to reflect changes in relevant laws and regulatory requirements and/or make changes to the product as notified to you.

What we provide

We provide fitness clothing and accessories. The pictures of our products (and packaging) on our website are for illustrative purposes only. We work to ensure that colours are displayed accurately, but we cannot guarantee that a device's display of the colours precisely reflects those of our products.

Delivery

Please visit our shipping page for details of the countries we ship to. This page also has information about our delivery charges. Any customs, duties or additional charges which apply to your order will be your responsibility and are not included in the delivery costs.

Delivery timing (e.g. when we deliver the products to you) will depend on the delivery method you select during the order process. Please refer to our delivery timings on the shipping page. If you buy products during promotional periods, it may take longer for our products to be delivered to you.

We are not responsible for delays outside of our control. If delivery of the products to you is delayed by an event outside of our control (e.g. because of postal/courier delays, logistics or bad weather), we will let you know as soon as possible.

If there is a risk of a substantial delay, you can contact us to cancel your order, and we will refund you for any products you have paid for but not received. If you are not available when the product is delivered, our delivery service provider will advise you of your options to rearrange delivery or arrange the collection of your products. 

End your contract with us

When you end the contract, your rights will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract, as set out below.

We are under a legal duty to supply products in conformity with this contract, and nothing in these terms will affect your legal rights. If what you have bought is faulty or differs substantially from what is described on our website, you may have a legal right to end the contract (or get the product replaced or be given a refund).

If you want to end the contract because of one of the reasons set out below, the contract will end immediately; we will refund you in full for any products you have paid for but have not been supplied to you. The reasons are:

• We have told you about an upcoming change to the product or these terms which you do not agree to

• We have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed.

• We have told you that the supply of the products may be significantly delayed because of events outside of our control.

• We have suspended the supply of the products for technical reasons or notified you that we are going to suspend them for technical reasons (in each case, for a period of more than four weeks)

• You have a legal right to end the contract because of something we have done wrong.

Exchange

If you have changed your mind about the product, we offer a goodwill guarantee which gives you 14 days (unless stated otherwise on our website) to contact us at customerservices@conquerfearclothing.com to request an exchange. This applies to UK orders only.

Refund

If you change your mind and would like a refund, you have 14 days (unless stated otherwise on our website) to contact us at customerservices@conquerfearclothing.com to request a refund.

Suppose your products are split into several deliveries over different days. In that case, you have until 14 days (unless stated otherwise on our website) after the day you (or someone at your delivery address) receives the last delivery, to contact us at customerservices@conquerfearclothing.com to request a refund or exchange.

In either case, you will need to pay the cost of the return as set out in our returns policy, which you can view at https://www.conquerfearclothing.com/returns-policy.

Please note that some products cannot be returned, including but not limited to:

• Products sealed for health protection or hygiene purposes (e.g. underwear or socks) that have been unsealed after you receive them or are not in their original packaging or have had any tags removed,

• Any product which has been damaged, worn, used in any way or has had the care label cut or removed.

• Any product which is missing any part(s) when returned by you (unless this is because of something we have done)

• Any products which become mixed inseparably with other items after their delivery

To end the contract with us, ask any questions, or in the unlikely event that you have any complaints about the product, please let us know by contacting our customer service team at customerservices@conquerfearclothing.com.

Please provide your name, delivery address, order number and email address so we can help you quickly and easily.

If you end the contract for any reason after products have been sent to you, you must return them to us using the information and following the instructions detailed in our returns policy.

We may end the contract for a product at any time by writing to you. Reasons include, but are not limited to, that we have not received information from you that is necessary for us to provide the products, for example, the address for delivery, or you do not, within a reasonable time, allow us to deliver the products to you.

If we end the contract, we will refund any money you have paid to us for products we have not provided.

Where to find the price for the product

The product's price (which includes VAT) will be the price indicated on the order pages when you place your order. We ensure that the price of the product advised to you is correct.

If the rate of VAT changes between your order date and the date we supply the product, we'll adjust the rate of VAT that you pay unless you have already paid for the product in full before the change in the VAT rate takes effect.

Sometimes we need to make changes to the price of some of our products. When this happens, we'll update the prices on our website. If you placed your order for a product before the price change, we would supply at a price stated on the website when you placed your order.

Payment

We accept payment by Visa, Mastercard, American Express, PayPal and ApplePay. 

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. Suppose we fail to comply with these terms. In that case, we are responsible for the loss or damage you suffer, which is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. Still, we are not responsible for any loss or damage that is not foreseeable.

Loss or damage is foreseeable if either it is obvious that it will happen or if both parties knew it might happen at the time the contract was made. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

We supply our products for private use only. If you use the products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our privacy policy. You can read it here.

Other important terms

We may transfer this contract to someone else. We may transfer our rights and obligations under these terms to another organisation.

We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within seven days of us telling you about it, and we will refund you any payments you have made in advance for products not provided.

You need our consent to transfer your rights to someone else. You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.

No other person has any rights under this contract. This contract is between you and Conquer Fear Clothing Limited. No other person shall have any right to enforce any of its terms.

Changes to our terms and conditions

We may make changes to these terms at any time to reflect changes in the law or for any other reason. The most up-to-date version of our terms will always be displayed on our website, so please have a look before placing an order for our products to ensure you know about any changes which may have been made since your last visit to our website.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of the paragraphs in this contract are unlawful, the remaining paragraphs will still remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things. It will not prevent us from taking steps against you at a later date.

These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings regarding the products in either the Scottish or the English courts.

If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it without you having to go to court.

Things you shouldn't do

We know it's obvious, but you must not misuse or tamper with our website (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks) or otherwise mess with our technology or functionality or steal our or our customers' data.

Doing any of these things may be a criminal offence, but they also get in the way of giving our loyal Conquer Fear Clothing customers the best service, so we take this seriously.

Conquer Fear Clothing will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

We recommend you use virus protection software for any website, including ours. Although we have a dedicated team who work hard to stop people from messing with our website, we can't guarantee that it will always be secure from bugs, viruses or troublemakers.

You're not allowed to use automated systems or software to extract data from our Website (AKA' screen scraping').

You agree to indemnify, defend and hold harmless Conquer Fear Clothing, its founders, employees, consultants, agents, and affiliates, from any third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this website or your breach of the terms and conditions.

Intellectual property, software and content

Conquer Fear Clothing owns or has permission to use the intellectual property rights in its website and its content. These rights are protected around the world. All such rights are reserved.

You're allowed to store, print and display our Conquer Fear Clothing content only for your own personal use. You are not allowed to use any part of the website for commercial purposes unless you have our express permission.

You're also not allowed to use the Conquer Fear Clothing logo or any Conquer Fear Clothing brand or trademark (or any colourably similar marks) without our express permission.

Linking to this website

It's OK for you to link to conquerfearclothing.com, as long as you do so in a way that is not commercial, is fair and legal, and doesn't damage or take advantage of our reputation.

Please don't link to suggest any form of approval or endorsement by Conquer Fear Clothing where none exists. Our website must not be framed on any other site without our permission.

How to contact us

We always want to hear from our customers (especially if you feel we've let you down or could do better).

If you have any questions or feedback about this policy, would like us to stop using your information, want to exercise any of your rights as set out above, or have a complaint, we will be happy to answer any questions you may have.

You can contact us by emailing at customerservices@conquerfearclothing.com or calling 02034 26860. Phone lines are open Monday to Friday, 9 am and 5 pm.

Correct as of April 2022.